Frequently Asked Questions

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 Information to agent before accepting tasks.

Please follow the steps:
Go to settings > templates > edit the template > add popup notifications > select the particular field.

You can also refer to the settings related to Agent App below:

To change the agent app settings in Tookan , you can go to NVC360 dashboard > settings > agent app .

For more reference you can check this video for reference :

agent app settings will enable or disable various functionalities.

used for the agents where agent can acknowledge the receipt of the task

or accept or decline a task based on the selection.

App milestones

Reduce the number of milestones required to complete a task.

basic milestones include start, arrive, successful.

Task fail/cancel reason

This configuration enables you to give a set of predefined reasons

which can be selected by the Agent when they mark a task as failed or cancelled.

Agent Signup

The Signup option on the agent app will allow the agents to register themselves directly on NVC360.

You can add custom templates for your sign up forms which agent needs to fill in before they can enter the agent app. Admin can reject, accept or review his agents before they enter your app on the basis of the information filled in by them.

To create a custom template

Goto Settings> Template> Create custom.

Add the required fields you want the agents to fill while they signup and save it.

Now, Go to Settings> Agent App> Agent Signup> Select the created template and Save.

 Information to agent before accepting tasks.

Please follow the steps:
Go to settings > templates > edit the template > add popup notifications > select the particular field.

You can also refer to the settings related to Agent App below:

To change the agent app settings in Tookan , you can go to NVC360 dashboard > settings > agent app .

For more reference you can check this video for reference :

agent app settings will enable or disable various functionalities.

used for the agents where agent can acknowledge the receipt of the task

or accept or decline a task based on the selection.

App milestones

Reduce the number of milestones required to complete a task.

basic milestones include start, arrive, successful.

Task fail/cancel reason

This configuration enables you to give a set of predefined reasons

which can be selected by the Agent when they mark a task as failed or cancelled.

Agent Signup

The Signup option on the agent app will allow the agents to register themselves directly on NVC360.

You can add custom templates for your sign up forms which agent needs to fill in before they can enter the agent app. Admin can reject, accept or review his agents before they enter your app on the basis of the information filled in by them.

To create a custom template

Goto Settings> Template> Create custom.

Add the required fields you want the agents to fill while they signup and save it.

Now, Go to Settings> Agent App> Agent Signup> Select the created template and Save.

If the marker for driver isn’t moving on map, you can troubleshoot the agent marker on maps by following the below given steps

a. Settings -> Apps -> NVC360 Agent -> Battery -> Allow background activity (enable)
b. Settings -> Apps -> NVC360 -> Battery -> Optimise battery usage -> Select Tookan agent -> Disable Tookan Agent optimization

Please make sure agents have followed these settings.

For IOS devices

Below point for efficient location tracking::
1. Firstly enable Background App refresh.
2. Secondly If the phone’s battery is below 20% then the phone’s OS may restrict the location services. Preferable to charge the iPhone and use above 20%.

Additionally ensure you turn off low battery mode.

3. Agent speed should be below 140 km/hr.
4. Sometimes Agent explicitly turned off the location. Please verify it as well.
5. Furthermore Location settings should be set as ALWAYS
6. From IOS 13, the “Always Allow” option is removed from the popup when logins into agent app. The agent have to manually select the “always allow” option from settings.
7. Finally Low power mode should be disabled

Know more about Tookan Agent App: How to Accept & Complete Task

NVC360 comes with both iOS and Android apps for the field workforce. The apps are compatible with Apple iOS 8+ and Android 4.0+ phones.

Once the Agents are added to the dashboard they will receive an SMS and email with the links to download the mobile Apps, along with a temporary password to login. Upon login, they will be prompted to change the password.

Download and Install the iOS App: 

Click on the install NVC360 button.

You will get a pop-up with cancel and install options, click Install.

The installation will begin automatically.

It takes a few minutes (depending on the internet connectivity) for the app to install.

Once done, you will see the NVC360 app icon.

Download and Install the Android App: 

Open the Android link and it will take you directly to the Google Play Store. Click on the Install button, the app will start downloading and you will see the progress in the notification bar.

Once the download is complete, click on the notification or find the NVC360 icon as below.

NVC360’s agent mobile app offline capability gives the power to your field workforce to work anytime and anywhere totally unplugged. 

The application lets you access and take action on all your tasks for the given day without the internet connection. Easily access all the task details, customer name, address, notes, custom fields and all other task related information.

For any other queries related to NVC360 agent app please refer to or contact NVC360 directly.

Hope you liked the article about steps to troubleshoot if the marker for driver isn’t moving on map

If you still have any doubts, we are here to help you. Just let us know. 

NVC360 provides the flexibility to divide your agents into multiple categories based on your operational needs. You can structure your workforce into freelancers, in-house employees, or agents affiliated with third-party merchants—each with their own rules and configurations.

1. Freelancer Agents
   Utilize NVC360’s Freelancer Module to designate certain agents as independent contractors. You can:
    
   • Create dedicated teams for freelancers
      
   • Assign unique task rules and restrictions
      
   • Appoint separate managers for better oversight
      

1. In-House Company Agents
   Add agents directly to your internal teams. These agents function under the centralized control of your organization, and you can configure their permissions, milestones, and task visibility accordingly.
    
2. Merchant-Affiliated Agents
   If your business collaborates with multiple merchants, NVC360 allows each merchant to manage their own agents and teams through individual dashboards. This setup provides:
    
   • Merchant-specific team management
      
   • Customized rules and task flows for each merchant’s agents
      
   • Segregated analytics and performance tracking
      

To further customize agent experiences:

• Navigate to Dashboard > Settings > Agent App in your NVC360 Admin Panel.
   

Here are some of the configurable features:

• App Milestones
  Reduce or customize milestones such as Start, Arrive, and Complete to streamline tasks per agent type.
   
• Task Fail/Cancel Reason
  Define a set of acceptable reasons for failed or canceled tasks. Agents choose from predefined lists, improving reporting consistency.
   
• Successful Distance Restriction
  Limit task completion to a specific range from the customer’s location, ensuring accurate fulfillment.
   
• Cancel/Fail Task Limits
  Prevent misuse by setting a limit on how many times an agent can cancel or fail a task.
   

With these powerful tools, NVC360 enables you to manage diverse agent categories efficiently—ensuring every stakeholder in your delivery ecosystem operates within their intended role.

Step-by-Step: Viewing Agent Earnings

1. Navigate to Menu > Analytics > Pricing and Earning
    
2. Select the desired date range and fleet name
    

💡 Note: This only works if you've set up the correct Pricing & Earning rules in your task templates.

The Task Pricing & Agent Earning feature in NVC360 lets you automate agent compensation based on predefined custom rules. You can calculate payments to agents or pricing for customers using any custom field values in your task templates.

Once this feature is activated, earnings data becomes visible in:

• The Analytics section on your NVC360 dashboard
   
• The Earnings & Pricing tab in the NVC360 Agent App
   

1. Go to Menu > Extensions, then enable the Task Pricing & Agent Earning add-on
    
2. Navigate to Dashboard > Settings > Templates
    
3. Select and Edit the desired template
    
4. Click on “Add Rule” under Task Pricing & Agent Earning
    
5. A popup will appear to input your rule values
    
6. Click Save
    
7. When creating a task, choose the configured template to apply the rule
    

🔁 You can add multiple rules per template. The most recent rule will override previous ones.

By setting up custom rules in NVC360, you can streamline payroll processes, improve accuracy in payouts, and ensure fairness and transparency in agent compensation.

Check out the answers to some of the most common questions our users have about NVC360. We hope this FAQ section helps you quickly resolve any issues and better understand the platform.

Solution:
This is not a system error. It means the agent has applied filters in their task list. Ask the agent to clear or reset the filters to view their assigned tasks.

Possible Reasons:

• The agent didn’t mark a previous task as complete, possibly from earlier that day or the day before.
   
• The agent accepted a task, but the admin reassigned it to another agent via the dashboard. The original task remains "incomplete" for the first agent, and they’ll continue to appear busy unless assigned a new task and complete it.
   

Solution:
This occurs if the single tracking link feature is enabled in NVC360 preferences. To maintain customer privacy:

Steps to fix it:

• Go to Settings > Preferences
   
• Disable Single Tracking Link
   

Solution:
When entering a task address, you must select it from the dropdown menu. If you type an address but don’t click a suggestion from the dropdown, the system won’t recognize it, and the task won’t be created.

Answer:
Please check if there are any outstanding payments on your NVC360 account. Once all dues are cleared, the export option will become available.

Answer:
Here’s how task counts are structured:

• A single pickup task = 1 task
   
• A single delivery task = 1 task
   
• A single pickup + single delivery = 1 task
   
• A single pickup + multiple deliveries OR multiple pickups + single delivery = each stop is counted as half a task
   

Answer:
Use the Workforce Identity Management extension in NVC360:

1. When an agent logs in, the app triggers a camera for real-time identity verification
    
2. Offers low-cost, in-app facial recognition
    
3. Ensures agents are verified with high-end face detection technology before proceeding
    

Answer:Follow these troubleshooting steps:

• Log out of the NVC360 dashboard
   
• Perform a hard browser refresh and clear cache
   
• Log back in and recheck the SMS provider status
   

Also, try accessing your dashboard from a different browser or incognito mode if the issue persists.

If you have more questions, feel free to check out our video tutorials or head over to the NVC360 Support Center for more resources.